Made to Order Collections
Due to the hand crafted nature of our products, it is possible for us to do customized orders, in small and large quantities. We can customize some of our existing products or create entirely new variations according to your needs. Listed below are some guidelines to place your order.
To place your custom order write to us at firstname.lastname@example.org
Our lead time may vary depending on order volume, capacity and design. But on any occasion, the lead times will be an minimum of 3 weeks, as it takes us that long to make, dry, glaze and fire our products.
There is however no difference in the quality of products whether they are made to order or are in stock. We strive for the best quality, irrespective of the quantity we make.
Placing an order:
A 50% deposit is required to process an order. Payment is due in full prior to delivery, including shipping and handling charges. All prices are ex-factory, and products priced under 1000/- will not have any tax implications. A sales tax of 5% will apply on any product priced at 1000/- and above. Once processed, orders cannot be changed and will incur a 15% cancellation fee. Once production has begun, orders cannot be cancelled.
As our pieces are made by hand and can break/crack during the various processes that the piece goes through, upto 10% over original quantity is made. Any extra pieces made, that pass our quality checks, will have to be paid by the customer.
Custom Glazes or form development are subject to individual quotations. Sampling charges for the same may apply, depending on the quantity and nature of the design.
Quotations are valid for 10 days. Prices are subject to change without notice. Due to the hand crafted nature of our products, variation in size and colour should be expected.
We care a great deal about customer satisfaction and the quality of our products. Each piece that leaves our Studio is inspected by hand to ensure the same. Irregularities and variation in glaze colour are inherent due to the hand crafted nature of our pieces. We feel that these characteristics add to the natural beauty and unique quality of our products and are in no way flaws.
All our products are hand thrown on the wheel and our clay body shrinks about 15% in production. “About” means that it is not an exact science and variation in size up to 5% can occur.
Shipping and Handling:
All our orders are shipped via Fedex or Blue Dart. The charges for the same will be as per actuals.
Damages and Breakages:
Any Damages or Breakages must be reported within 3 days of delivery.